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Professional Certificate (P.C.)

Good News For Pakistani Professionals:

Keeping in view the job nature and other unavoidable social and family engagements of Pakistani professionals/workers around the world especially in GCC Countries, EIU is the best viable and friendly option. Experience Based maximum exemptions can be granted to such professionals in continuing their qualification with PDRi. This professional friendly option has been the out come of the efforts by Dr. Zaher Shah, who is  Ph.D,  certified researcher and educator of repute, and expert on the area of professional development. For free counseling by Dr. Shah about professional based certification/qualification, job development-oriented qualification guidance, job development and research , Whatsapp Text Only ( cv & desired certificate/diploma/degree course, nature of existing job ) on +92 342 9245351 for prompt response. Direct call with out cv evaluation may not be entertained, with anticipatory regret.

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Administrative Assistant Skills

This course focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organised office and an organised boss by always staying in control. Additionally, participants will create a clear plan of how [...]
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Anger Management

We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This course aims to help you adopt [...]
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Behavior Management in the Classroom

The course provides participants with a wide range of theories and practices related to the management, motivation and sustenance of professional control involved in the education of children and adolescents. It focuses on the application of behaviour management for classroom control and supervision. Learning Outcomes At the end of this course, the participant will be [...]
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Brain-Based Teaching Methods

As a teacher, this course will engage you with research-based and classroom-proven strategies to see how brain-based teaching can be used to motivate, engage and deepen learning, to boost classroom success. Learning Outcomes At the end of this course, the participant will be able to do the following: Identify key principles of learning that relate [...]
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Building High Performing Teams

This course focuses on the key characteristics of high performing teams. This course will help you equip members of a team with the essential skill set and mindset to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable. The course will help [...]
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Business Etiquette

Today, the ability to handle yourself properly can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important [...]
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Call Control and Average Call Handling Time

The focus of this course is to help call center agents reduce their Average Call Handling Time (AHT). AHT is one of the most important operational indicators for any contact center. Specifically tailored to call center agents, this program equips them with the necessary call control and questioning skills to effectively control each call more [...]
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Change Management

No matter if you are the boss or just a foot soldier, change affects everyone. In dealing with change, people must address their own thoughts, feeling and behaviours first to be able to go through a change. There are loads of books and other literature addressing organizational change. This course focuses on what it actually [...]
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Communicating with clarity and impact

This high energy course is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognising the power non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will learn how to combine voice tone, body language [...]
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Communication Skills

Communication Skills course assesses participants on their abilities to identify the kind of communicators and listeners they are. The course teaches participants how to communicate with other parties effectively, create questions that suit the conversation, talk over the phone and make sure the message is being sent across successfully. Learning Outcomes By the end of [...]
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Conflict Resolution

Conflict is a fact of life; it is inevitable. No matter who you are, or what you do, we all encounter conflict situations. Inside or outside the workplace, there is no running or hiding from this fact. This course teaches participants how to identify conflict within workplace, find possible conflict outcomes, choose the right conflict [...]
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Creative Problem Solving and Decision Making

This highly interactive course introduces a variety of creative solution generation and decision making techniques. Participants will develop the skills necessary to analyse a problem, generate creative solutions, and decide which solution most closely matches their needs. After the completion of the course, participants will be able to implement the right diagrams to assist them [...]
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Customer Service: Vision, Mission and Passion to Serve

A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high energy workshop. Participants will become more flexible and inspirational communicators able to engage customers and [...]
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Educational Philosophies

The course comprises an overview of the various schools of thought pertinent to the field of education. Learners will work out a personal approach to the theory and practice of education through a reflection of their own personal beliefs, teaching styles and perspectives. Learning Outcomes At the end of this course, the participant will be able [...]
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Educational Research

The course introduces methods of scientific work and techniques of research reporting: Sampling, collecting and organising data, analysis, results, interpretation and research reporting. Learners will conduct an action research, a form of self-reflective systematic inquiry by practitioners. The goals of action research are the improvement of practice, a better understanding of that practice, and an improvement in [...]
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Financial Management

This module is specifically designed for individuals involved in Financial Planning, Accounting, Financial Monitoring, and Internal Control System. The course will help them to manage multiple financial management responsibilities more effectively, ensuring that the participants prove to be invaluable in their respective organisations. Learning Outcomes At the end of this course, the participant will be able [...]
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Front Line Retails Selling Skills

If you try to sell your product or service without keeping the customer in mind, you won’t be very successful. Even if you know your product inside and think you have mastered selling techniques, you won’t be a really effective salesperson until you consider the customer experience throughout. Considering how the customer feels and makes [...]
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Handling Angry and Difficult Callers

It’s no fun being on the receiving end of frustrated, angry callers who are shouting because they have had a bad customer experience. It seems like the customers are out for revenge, particularly when their issues are not your fault. This course will teach participants a simple but powerful three-step process to calm an angry caller [...]
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Human Resource Management ( HRM )

The course prepares individuals in being able to address the concepts of personnel development. Participants will learn the criteria for developing effective job analysis, appraisal systems, and appropriate career development plans for employees. It covers key topics such as personnel selection, employee compensation, benefits, training, workplace diversity, discipline, employee rights, unions, and management behaviours. Learning Outcomes At [...]
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Instructional Technology

The course will integrate the beneficial uses of technology by empowering educators to implement it in their practice in order to provide authentic learning experiences for participants. Educators will become collaborators in learning, seeking new knowledge and constantly acquiring new skills alongside their students. Education leaders will set a vision for creating learning experiences that provide [...]
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Leading Motivating and Inspiring

The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing results. This course will empower you as a leader in bringing out the best in yourself and others by exploring the most critical [...]
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Managerial Accounting

The course examines the principles, techniques, and uses of accounting in the planning and control of business organisations from a management perspective. It will look at the budgetary process and related performance evaluation techniques, cost-volume-profit relationship, product costing methods, and Activity Based Costing. Learning Outcomes At the end of this course, the participant will be [...]
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Marketing Essentials

This course aims to help you transition from thinking like a consumer to thinking more like a marketer. It takes a step by step approach to clearly outline the whole marketing process from market research to putting together a marketing strategy and a marketing plan. Fundamental marketing concepts will be clearly explained through discussions, examples [...]
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Marketing Management

Marketing Management is the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value. The course provides an overview of marketing processes and marketing principles, giving participants the opportunity to apply key concepts to practical business situations. Learning Outcomes At the end of this course, [...]
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Measurement & Evaluation in Education

The 21st century is a promising time for educators who seek to advocate for meaningful learning. This course will give educators the opportunity to reflect on their own assessment practices in a positive manner with these developments with well-researched techniques. Learning Outcomes At the end of this course, the participant will be able to do [...]
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Motivating People

The course is designed for those who work in support positions. Participants will improve their communication, personal management and collaboration skills, as well as learn how to make a good first impression, set the right expectations, and drive performance through effective teamwork. Learning Outcomes By the end of this course participants will be able to: [...]
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Negotiating for Results

Negotiating for Results course is ideal for those looking to learn how to become a successful negotiator. The course enables participants to identify their personality style which will help them analyse their strengths and weaknesses when it comes to negotiating with others. Participants will learn how to choose a negotiation strategy based on relationship and [...]
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Presenting With Impact

How often have you had to endure a presentation where the presenter just gave a lecture while you were expected to passively listen and perhaps take notes? Most people think this style does not really teach, inspire, or motivate an audience. If the only purpose of your presentation is to transfer information, you are better [...]
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Professional Business Writing

The focus of this course is to help call center agents reduce their Average Call Handling Time (AHT). AHT is one of the most important operational indicators for any contact center. Specifically tailored to call center agents, this program equips them with the necessary call control and questioning skills to effectively control each call more [...]
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Professional Sales Questioning

To be be able to reach the annual sales target, salespeople must possess the right kinds of skills and knowledge to be able to provide the right  information to the right customers. Salespeople might sometimes misunderstand their customers, and offer either too much or too little information about their product/service or how great their organisation [...]
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Professional Selling Skills

The focus of this course is to help call center agents reduce their Average Call Handling Time (AHT). AHT is one of the most important operational indicators for any contact center. Specifically tailored to call center agents, this program equips them with the necessary call control and questioning skills to effectively control each call more [...]
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Project Management

The course provides case studies through the essentials of a four-phase project planning process, analyses the unique challenges of each stage and how a project manager ’s mastery of essential knowledge increases the likelihood of project success. Advanced concepts in project management are introduced and include: multi-project management, estimating and budget development, the Theory of [...]
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Psychology of Learning

The course deals on the principles of Educational Psychology and their applications to solve problems of Education in a variety of settings, applications to curriculum, teaching and learning. It examines the theoretical and applied aspects of learning motivation, personality, classroom management, culture and evaluation of the learning outcome. Learning Outcomes At the end of this course, [...]
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Retail Sales Planning and Forecasting

Sales are the lifeblood of a business. Sales forecasts are both important when starting a new business to create business plans and prepare the financial planning throughout the whole business lifecycle. In this course, participants will understand the nature of forecasting sales and the forecasting approaches they can take in order to  assist them with [...]
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Sales Management

A successful sales manager’s job is to provide clear direction and support to his/her team that will enable them to excel and to reach their full potential. Sales managers often rise to this position from a successful career in sales. But, the skills required of a successful sales manager are quite different from the skills [...]
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Sales Territory Planning and Routing

The success of as a field and distribution sales professional depends on how efficiently and effectively they can manage their sales territory. It is important to build strong sales pipelines and advance sales opportunities with a focus on growing relationships with key and high potential customers. Field sales people are accountable for the quality, direction [...]
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Setting Up Others for Success

By the end of this course participants will be able to: Improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. Properly manage and set expectations of colleagues and team members and communicate assertively. Effectively work with co-workers and adapt their communication style and manage their behaviour for more productive [...]
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Strategic Leadership

The course provides expert insights, management concepts and strategies for optimal performance. It will look at the ideas, frameworks, and tools required in creating an environment and culture in which individuals can innovate and contribute. It covers both the role of the effective leader and the impactive manager. Learning Outcomes At the end of this [...]
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Strategic Management

The course includes a study of strategic planning including mission statement development, analysis of the external environment and internal organisational factors, development and selection of strategic alternatives, implementation of competitive strategies and  dynamics. Learning Outcomes At the end of this course, the participant will be able to do the following: Construct an essential strategic framework [...]
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Successful Telephone Debt Collection

This course is designed for debt collection call center agents and credit department staff who work with customers who have outstanding or overdue debts. It introduces a plethora of collection call best practices as well as collection negotiation techniques to help collection staff handle challenging collection conversations. Learning Outcomes By the end of this course [...]
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Time Management

The time management course content teaches participants how to set SMART goals, recognise priorities, overcome procrastination, plan, manage and schedule time both at work and at home. After the completion of the course, participants will be able to evaluate how to manage their time effectively to avoid any negative disruptions during their work and ensure [...]

The European International University offers nationally recognised and internationally accredited Professional Certification courses where each course is tailored to cater to the needs of working professionals who wish to increase their value as employees by advancing their knowledge and skills in their particular field. The knowledge and skills mastered through various professional certificate courses would equip the individual with the competencies needed to make a powerful impact on their organisation. Individuals who hold the Professional Certificate Qualification have an upper edge in today’s competitive world. The desire to grow is normally the determining factor that leads to added prestige and better career development.

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PDRi Student Mr. Adeel From KSA in EIU Paris For Seminar & MBA

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