A significant element of this new role is an ability to help the service managers to bring the concept to life in their offices. The postholder will be passionate about customer service and service excellence and will have to provide a strong and visible lead for the team which will initially be under the direct control of the postholder.
Initially the position will be to evaluate the existing resources and to implement change in order to ensure the provision of a consistent, professional service across London. It is envisaged that towards the completion of this staff management exercise there will be increasing amounts of project work to action to ensure the successful implementation of the concept. This could potentially lead in to contract management responsibilities and project responsibilities on a national level.
Complete Course Details & Syllabus will be shared through LMS after admission