management Archives - PDRI

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Administrative Assistant Skills

This course focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organised office and an organised boss by always staying in control. Additionally, participants will create a clear plan of how [...]

Anger Management

We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This course aims to help you adopt [...]

Business Etiquette

Today, the ability to handle yourself properly can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important [...]

Communicating with clarity and impact

This high energy course is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognising the power non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will learn how to combine voice tone, body language [...]

Executive Diploma in Business Management

In any business, business management plays a critical role.  Its success and failure is solely dependent on the way it is being managed. This programme is designed for industry professionals who aim to pursue professional development and career advancement in the field of management and operations. Learning Outcomes People nowadays, turn to social media for [...]

Executive Diploma in International Marketing

Over the years, the world has witnessed a dramatic paradigm shift from analog to digital. Nowadays, many are hooked online, making digital marketing as the best medium to gain prospect leads and be able to reach out to them effectively. This programme is aimed to give professionals with a well-rounded knowledge about digital marketing that [...]

Executive Diploma in Operations Management

There’s not a doubt that a highly competent operations management is an important contributor to an organisation’s success. Thus, having the ability to think critically and analytically, communicate effectively and implement efficiently are paramount to success in this field. This programme is designed for working executives who aim to enhance their skills in managing their […]


Front Line Retails Selling Skills

If you try to sell your product or service without keeping the customer in mind, you won’t be very successful. Even if you know your product inside and think you have mastered selling techniques, you won’t be a really effective salesperson until you consider the customer experience throughout. Considering how the customer feels and makes [...]

Handling Angry and Difficult Callers

It’s no fun being on the receiving end of frustrated, angry callers who are shouting because they have had a bad customer experience. It seems like the customers are out for revenge, particularly when their issues are not your fault. This course will teach participants a simple but powerful three-step process to calm an angry caller [...]
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