Professional Diploma in Conflict Resolution
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Conflict is a fact of life; it is inevitable. No matter who you are, or what you do, we all encounter conflict situations. Inside or outside the workplace, there is no running or hiding from this fact. This course teaches participants how to identify conflict within workplace, find possible conflict outcomes, choose the right conflict resolution style and deal/mediate the conflict.
Learning Outcomes
At the end of this course, the participant will be able to do the following:
- Identify key principles of learning that relate to higher quality teaching practices
- Align lesson planning and execution with the complex system of interactive processes that include the five dimensions of learning
- Prepare and implement lessons that are both teachers and students directed
Modules Covered
- Dimension 1: Attitudes and Perceptions – classroom climate; classroom tasks
- Dimension 2: Acquire and Integrate Knowledge – declarative knowledge vs. procedural knowledge
- Dimension 3: Extend and Refine Knowledge – comparing; classifying; abstracting; inductive reasoning; deductive reasoning; constructing support; analysing errors; analyzing perspectives
- Dimension 4: Use Knowledge Meaningfully – decision making; problem-solving; invention; experimental inquiry; investigation; systems analysis
- Dimension 5: Habits of Mind – critical thinking; creative thinking; self-regulated thinking
What Would You Get at Completion
1. Mastery of and competency in specific targeted job skills much required for personal impact and professional success
2. Nationally recognized and international accredited PROFESSIONAL CERTIFICATE IN CALL CENTER TELEPHONE CUSTOMER SERVICE evidencing your competitive advantage in the job market, locally and internationally
3. Greater confidence to face job-related tasks and achievement of optimized performance
4. Direct application of relevant vocation-specific skills and technical know-how transfer for significantly improved performance at workplace
5. Higher likelihood of being considered for job promotions and salary upgrades
6. Become officially certified as EXPERT SPECIALIST, both theoretically and practically, in a specific field of specialization
Entry Requirement
Learners should possess a high level of motivation and self-discipline
-Learners should be proficient in the English language
-Learners should possess at least 6 to 12 months of professional working experience in any field
-Learners must possess basic smartphone or computer operating knowledge and skills
Pathway Options”
Duration
Up to 2 months
Fee
Learning Material
Personalised, easy to understand text-based (reading materials) interactive resources that progressively and systematically takes the learner through various areas of competencies required at the workplace, in a specialised field of study [/vc_toggle][vc_toggle title=”Assessment of Learning”]Personalised exercises, assignments and/or quizzes are utilized throughout the course/programme to measure progress in learning. such comprehensive assessment procedure is characterized by being diagnostic, formative (intervention-oriented), and summative
Completion Requirements
100% completion of courses and assessment therein is required to be able to get certified in the said course and/or programme
Granding Scheme
The grading system is defined as follows:
| Pass: | |
| Higher Distinction | : 90-100% |
| Distinction | : 80-89% |
| First Division | : 70-79% |
| Second Division | : 60-69% |
| Satisfactory | : 50-59% |
| Fail: | |
| Unsatisfactory | : 49 % and below |
Recognition & Accreditation
The European International University (EIU-Paris) is duly recognised as a Vocational Education & Professional Training (VEPT) service provider in accordance to Article R.6351-6 of the French Employment Code, under the registration number: 11755784775, with the prefecture of the region of ILE-DE-FRANCE, as well as internationally accredited by the Accreditation Service for International Schools, Colleges, and Universities (ASIC), a U.K. Government recognized international accreditation body.
How to Check EIU Listing on French Government Official Website
1. Go to…
2. You will be directed to a page entitled:
“Public List of Training Organizations (L.6351-7-1 of the Labor Code)”
3. Click “DOWNLOAD” – and when the spreadsheet opens, search for “European International University”
COURSE CONTENTS & OBJECTIVES DISPLAYED. HOWEVER YOUR ACCESS TO OUR LMS WILL BE PROVIDED AFTER ADMISSION CONFIRMATION
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