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Course

Leading Motivating and Inspiring

The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing results. This course will empower you as a leader in bringing out the best in yourself and others by exploring the most critical leadership success factors of strong leadership that will help you bring your people together, motivate, energise and inspire them to their full potential to achieve extraordinary things.

Learning Outcomes

By the end of this course participants will be able to:

  • Describe the roles and responsibilities of a true leader.
  • Clearly understand the difference between roles managers and roles leaders.
  • List the three main essential roles of a leader.
  • Understand what motivates people and explain the 4motive motivational model.
  • Identify what employees want from a leader.
  • Understand different perspectives and what defines a true leader.
  • Find out their preferred leadership style.
  • Balance team, task and individual functions.
  • Identify what it takes to role model strong leadership.
  • List the leadership critical success factors.

Modules Covered

Module 1: What Do Leaders Do?

  1. Introduction
  2. Assessment: The Perfect Employee
  3. Management vs. Leadership
  4. 3 Essential Roles of a Leader
  5. John Adair Leadership Model
  6. People Motivation
  7. De-Motivators
  8. 10 ways to Motivate People

Module 2: What Do Leaders Know?

  1. What Do Employees want from Their Leader?
  2. Assessment: Appreciation Gestures
  3. Leaders
  4. The Telescope Effect
  5. Assessment

Module 3: What are Leaders Like?

  1. Assessment: Find Out Your Leadership Style
  2. Leadership Style
  3. Role Modeling Strong Leadership
  4. Lose the Unfair Blanket Rules
  5. Empathize with Mirror Neurons
  6. Maximize Frequency and Quality of Communication
  7. Leadership Critical Success Factors – CSF’s
  8. Assessment: Quiz

What Would You Get at Completion

1. Mastery of and competency in specific targeted job skills much required for personal impact and professional success
2. Nationally recognized and international accredited PROFESSIONAL CERTIFICATE IN CALL CENTER TELEPHONE CUSTOMER SERVICE evidencing your competitive advantage in the job market, locally and internationally
3. Greater confidence to face job-related tasks and achievement of optimized performance
4. Direct application of relevant vocation-specific skills and technical know-how transfer for significantly improved performance at workplace
5. Higher likelihood of being considered for job promotions and salary upgrades
6. Become officially certified as EXPERT SPECIALIST, both theoretically and practically, in a specific field of specialization

Entry Requirement

-Learners should possess a high level of motivation and self-discipline
-Learners should be proficient in the English language
-Learners should possess at least 6 to 12 months of professional working experience in any field
-Learners must possess basic smartphone or computer operating knowledge and skills

Pathway Options

Duration

Up to 2 months

Fee

Professional Certificate Fee

Total Fee 1st Fee Installment 2nd Fee Installment Research Supervision Charges
159€ 100€ 59€ 100 Euro





Learning Material

Personalised, easy to understand text-based (reading materials) interactive resources that progressively and systematically takes the learner through various areas of competencies required at the workplace, in a specialised field of study 

Assessment of Learning

Personalised exercises, assignments and/or quizzes are utilized throughout the course/programme to measure progress in learning. such comprehensive assessment procedure is characterized by being diagnostic, formative (intervention-oriented), and summative

Completion Requirements

100% completion of courses and assessment therein is required to be able to get certified in the said course and/or programme 

Granding Scheme

The grading system is defined as follows:

Pass:
Higher Distinction: 90-100%
Distinction: 80-89%
First Division: 70-79%
Second Division: 60-69%
Satisfactory: 50-59%
Fail:
Unsatisfactory: 49 % and below

 

Recognition & Accreditation

The European International University (EIU-Paris) is duly recognised as a Vocational Education & Professional Training (VEPT) service provider in accordance to Article R.6351-6 of the French Employment Code, under the registration number: 11755784775, with the prefecture of the region of ILE-DE-FRANCE, as well as internationally accredited by the Accreditation Service for International Schools, Colleges, and Universities (ASIC), a U.K. Government recognized international accreditation body. 

How to Check EIU Listing on French Government Official Website

1. Go to…
2. You will be directed to a page entitled:
“Public List of Training Organizations (L.6351-7-1 of the Labor Code)”
3. Click “DOWNLOAD” – and when the spreadsheet opens, search for “European International University”

 

 

Please fill the below online form for Registration and details.

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