Administrative Assistant Skills
Administrative Assistant Skills

TRACCERT CANADA DIPLOMA VERIFICATION TUTORIAL
This course focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organised office and an organised boss by always staying in control. Additionally, participants will create a clear plan of how to improve their personal skills when interacting with others. Packed with skill practice activities and exercises that are hands-on and interactive, participants practice new skills in a fun, high-energy environment.
By the end of this course participants will be able to:
- Explain the six basic principles of communication.
- Improve their critical communication skills of listening, asking questions, and recognizing nonverbal messages.
- Use a business writing process to enhance their business writing skills.
- Become more organised and set clear goals and objectives for better planning and performance.
Module 1: A Communication Primer
- How Well Do You Communicate?
- Assessment
- Assessment: Types of Questions
- Assessment: The Power of Listening
- Assessment: Listening Self-Assessment
- 4 Types of Communicators
- Assessment: Communication Style
- Basic Telephone Etiquette
- Tone of Voice
- Body Language
- Changing Attitudes by Changing Posture
- Assessment: Body Language
Module 2: Written Communication Essentials
- Professional Business Writing Process
- Pre-Writing
- Brainstorming
- Free Writing
- Mind Mapping
- Analyse and Know Your Audience
- Select and Organise Your Ideas
- Editing Your Writing
- Assessment: Shorten These Sentences
- Active and Passive Voice
- Parallel Construction
- Proofreading
- Assessment: Business Writing
Module 3: Getting Organised
- Organising Your Workspace
- Dealing with Paperwork
- Dealing with E-mail
- To-Do List
- A-B-C-D System
- Planning and Scheduling
- Assessment: Business Writing
2. Nationally recognized and international accredited PROFESSIONAL CERTIFICATE IN CALL CENTER TELEPHONE CUSTOMER SERVICE evidencing your competitive advantage in the job market, locally and internationally
3. Greater confidence to face job-related tasks and achievement of optimized performance
4. Direct application of relevant vocation-specific skills and technical know-how transfer for significantly improved performance at workplace
5. Higher likelihood of being considered for job promotions and salary upgrades
6. Become officially certified as EXPERT SPECIALIST, both theoretically and practically, in a specific field of specialization[/vc_toggle][vc_toggle title=”Entry Requirement”]-Learners should possess a high level of motivation and self-discipline
-Learners should be proficient in the English language
-Learners should possess at least 6 to 12 months of professional working experience in any field
-Learners must possess basic smartphone or computer operating knowledge and skills[/vc_toggle][vc_toggle title=”Pathway Options”]

Pass: | |
Higher Distinction | : 90-100% |
Distinction | : 80-89% |
First Division | : 70-79% |
Second Division | : 60-69% |
Satisfactory | : 50-59% |
Fail: | |
Unsatisfactory | : 49 % and below |
[/vc_toggle][vc_toggle title=”Recognition & Accreditation”]The European International University (EIU-Paris) is duly recognised as a Vocational Education & Professional Training (VEPT) service provider in accordance to Article R.6351-6 of the French Employment Code, under the registration number: 11755784775, with the prefecture of the region of ILE-DE-FRANCE, as well as internationally accredited by the Accreditation Service for International Schools, Colleges, and Universities (ASIC), a U.K. Government recognized international accreditation body. [/vc_toggle][vc_toggle title=”How to Check EIU Listing on French Government Official Website”]

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
Related products
-
Business and Management
Professional Diploma in Business and Finance Management
Rated 0 out of 5Read more