Online Diploma Courses In Pakistan

PDRi- Professional Development Research Institute & Consultancy Services, is engaged in Professional Research , Training, and on job-Professionals Capacity Building Initiatives Ranging From Research to Certification

PDRi is a Registered Firm & Training Partner of TRACCERT Canada

Online Diploma Courses In Pakistan
Online Diploma Courses In Pakistan

Professional Diploma in Call Center Telephone Customer Service

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I read all the terms & conditions contained on the web page of PDRi,TRACCERT and Azteca University and I fully understood the nature, scope, licensing and will use my qualification in compliance with the laws of Pakistan and abroad, and will never challenge PDRi at any platform.

Description

 

A customer service representative (CSR) – also called an agent – is a person who works in a call or contact center and helps customers with their issues.

They may do this using a variety of channels, including phone, chat, email and social media. Customer service representatives (CSRs) play an important role in influencing the customer experience and therefore, organizations should look for the following qualities when hiring them:

– Great listening comprehension skills – Effective customer service representatives (CSRs) don’t just listen to customers, they actually understand what they’re saying, which sometimes means reading between the lines or understanding context. Understanding is the first step to assisting.

– Solid problem-solving skills – Self-service tools are helping customers solve many simple problems on their own, which means the issues that involve customer service representatives (CSRs) have become more complex. Customer service representatives (CSRs) need to be up to the challenge of solving them.

Course Outline

Complete Course Details & Syllabus will be shared through LMS after admission

Module-1

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Assignment

Module-2

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Assignment

Module-3

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Assignment
Exam

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COURSE CONTENTS & OBJECTIVES DISPLAYED. HOWEVER YOUR ACCESS TO OUR LMS WILL BE PROVIDED AFTER ADMISSION CONFIRMATION

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