Professional Diploma In Call Control and Average Call Handling Time
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Description
Average Handle Time (AHT) is the average duration of the entire customer call transaction, from the time the customer initiates the call to ending the call, including all hold times and transfers, as well as after call work
Course Outline
Complete Course Details & Syllabus will be shared through LMS after admission
Module-1
Course Locked
Assignment
Module-2
Course Locked
Assignment
Module-3
Course Locked
Assignment
Exam
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