Professional Diploma In Call Control and Average Call Handling Time

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I read all the terms & conditions contained on the web page of PDRi,TRACCERT and Azteca University and I fully understood the nature, scope, licensing and will use my qualification in compliance with the laws of Pakistan and abroad, and will never challenge PDRi at any platform.

Description

Average Handle Time (AHT) is the average duration of the entire customer call transaction, from the time the customer initiates the call to ending the call, including all hold times and transfers, as well as after call work

Course Outline

Complete Course Details & Syllabus will be shared through LMS after admission

Module-1

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Module-2

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Module-3

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PDRi- Professional Development Research Institute & Consultancy Services, is engaged in Professional Research , Training, and on job-Professionals Capacity Building Initiatives Ranging From Research to Certification

PDRi is a Registered Firm & Training Partner of TRACCERT Canada

Professional Diploma In Call Control and Average Call Handling Time

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Apply Online For Your Desired Course

Description

Course Outline

Module-1

Module-2

Module-3

COURSE CONTENTS & OBJECTIVES DISPLAYED. HOWEVER YOUR ACCESS TO OUR LMS WILL BE PROVIDED AFTER ADMISSION CONFIRMATION

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